Frequently Asked Questions

What is an insurance broker?

An Insurance broker is an expert in their field. Insurance  Brokers have access to an array of Insurance products suitable for almost all types of business and domestic risks. Insurance Brokers can often use Insurance companies and products not available directly to the public. Your broker will be aware of the benefits, costs, exclusions and potential gaps in cover for your particular circumstances.

Your broker can also provide invaluable advise and assistance during a claim.

What policies do I or my business need?

After a brief discussion we are able to identify which policies will be able to offer you, your business and assets the best protection. Every business is different, we will take the time and provide the expertise to ensure you are covered as you expected.

Different uses of your domestic property can mean your standard home insurance policy may not provide the level of cover you were expecting if a claim was to occur. Things like short term rentals, holiday rentals and even renting out a room in home can affect your coverage if you do not hold the appropriate policy.

Will/can you get me the most competitive policy?

PSC Connect is a Network Broker of Steadfast Group Limited, the largest insurance broker network in Australia and New Zealand. As an Authorised Representative of a Steadfast Network Broker, we have access to member services including operating and compliance tools, advice and assistance from professional bodies, group insurance arrangements, product comparison and placement support, claims support and purchasing arrangements.

While price is important, we look at the correct cover as the highest priority and are able to offer very competitive premiums thanks to this arrangement.

How do I lodge an insurance claim?

Your Insurance Broker is here to help. Your Broker can assist with the lodgement of claims and offer advice and guidance through the entire process at no extra cost to you.

If you have a claim please contact our office and we will be more than happy to assist and advice on the next steps. You may also lodge a claim using our lodge a claim form at the bottom of our website.

If you would prefer to lodge your claim  directly with your Insurer, you are able to contact your them directly. You will find details on how to lodge your claim and a contact number within your Insurers Product Disclosure Statement under the section, how to make a claim.

Let’s handle your claim for you.

At West Rock Insurance Brokers, we bring a wealth of knowledge, key industry contacts, and a young fresh take on an aging industry.

West Rock Insurance Brokers utilises the latest technology to ensure optimal efficiency without compromise. Whether your insurance needs are large and complex, or small and straight forward, we’ll offer you the same level of unparalleled service.

Get in Contact
Call: 1300 952 937
Email: [email protected]